Terms & Conditions

Last updated: January 2026. These Terms & Conditions govern your use of the dg999 platform and all related services.

Welcome to dg999, Bangladesh's trusted online gaming destination for cricket betting, live casino, slots, and crash games. These Terms and Conditions constitute a legally binding agreement between you ("the Player") and dg999 ("the Company"). By registering an account, accessing our website, or placing a wager on any game or event, you confirm that you have read, understood, and accepted all of the terms below without reservation.

dg999 reserves the right to amend, update, or replace any part of these Terms at any time. Material changes will be communicated via a site notice at least 7 days before taking effect. Continued use of the platform after the effective date constitutes your acceptance of the revised Terms. It is your responsibility to review this page periodically. If you do not agree to the updated Terms, you must cease using dg999 immediately.

1. Eligibility and Account Registration

To register and use dg999 you must meet all of the following conditions at all times:

• You must be at least 21 years of age (21+ only). dg999 strictly prohibits gambling by minors.
• You must provide accurate, current, and complete registration details including your full legal name, date of birth, and a valid email address.
• You must not hold more than one active account on dg999 at any time. Duplicate accounts will be suspended and balances forfeited.
• You must not be a resident of a jurisdiction where online gambling is prohibited or restricted by local law. It is your sole responsibility to verify your legal right to participate before registering.

2. Account Security and Responsibility

You are solely responsible for maintaining the confidentiality of your dg999 login credentials. All activity conducted through your account — whether authorised by you or not — is your responsibility. You agree to:

• Never share your username or password with any third party under any circumstances.
• Notify dg999 immediately at [email protected] if you suspect unauthorised access to your account.
• Log out of your account after each session, especially when using a shared or public device.

3. Deposits, Withdrawals, and Payment Methods

dg999 supports a range of local Bangladesh payment channels to ensure fast, convenient transactions for all players across Dhaka, Chittagong, Sylhet, Khulna, and beyond.

Accepted Payment Methods

dg999 accepts deposits and processes withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. All transactions are processed in Bangladesh Taka (BDT / ৳). Minimum deposit and withdrawal amounts are displayed on the cashier page and may be updated periodically.

Withdrawal Conditions

Withdrawals will only be processed to a payment method that has been verified and linked to your account. dg999 may request identity verification (KYC) documents before approving any withdrawal. We reserve the right to delay or decline a withdrawal where we have reasonable grounds to suspect fraudulent activity, money laundering, or a breach of these Terms.

Transaction Security

All financial transactions on dg999 are protected by SSL encryption. dg999 will never request your full payment card number, PIN, or mobile banking password via email, chat, or telephone. If you receive such a request, treat it as fraudulent and contact our support team immediately.

4. Bonuses, Promotions, and Wagering Requirements

From time to time dg999 offers promotional bonuses including welcome bonuses, reload bonuses, free spins, and tournament prizes. All bonuses are subject to the following general conditions unless stated otherwise in the specific promotion rules:

• Bonuses are credited to your account balance and must be wagered a specified number of times (rollover) before any winnings derived from bonus funds may be withdrawn.
• Bonuses claimed through fraudulent means, multi-accounting, or collusion will be voided and any winnings forfeited. The player's account may be permanently closed.
• dg999 reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice, provided this does not adversely affect players who have already legitimately claimed the bonus.
• Only one welcome bonus per household, per IP address, and per payment method is permitted. Attempts to claim multiple welcome bonuses via separate accounts will result in all accounts being terminated.

Full bonus terms, including game contribution percentages and time limits, are provided within each individual promotion. Players are strongly advised to read all promotion-specific terms before opting in.

5. Fair Play and Prohibited Conduct

dg999 is committed to providing a fair, transparent, and enjoyable gaming environment. The following conduct is strictly prohibited and may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Using automated software, bots, scripts, or any form of artificial intelligence to place bets or gain an unfair advantage.
• Collusion with other players, match-fixing, or any form of coordinated fraud designed to manipulate game outcomes.
• Exploiting bugs, glitches, or errors in games or platform software. Any winnings accumulated through a known exploit must be reported and will be voided.
• Any conduct that is abusive, threatening, or harassing toward dg999 staff or other players, whether in live chat or any other communication channel.

6. Game Rules and Disputes

Each game available on dg999 — including cricket betting markets, live casino tables, slots, and crash games — is governed by its own set of rules, which are accessible within the game interface. In the event of any conflict between general Terms and game-specific rules, the game-specific rules take precedence for that game.

RNG and Fairness Certification

dg999's slot and casino games use certified Random Number Generator (RNG) technology to ensure all outcomes are genuinely random and free from manipulation. Live casino games provided by partners such as Evolution Gaming, Pragmatic Play Live, and Ezugi are governed by those providers' certified live-dealing procedures.

Dispute Resolution

If you believe a game result is incorrect, you must raise the dispute within 72 hours of the event by contacting [email protected]. Please include your account ID, the game name, transaction ID, and a description of the issue. dg999 will investigate and respond within 5 business days. The Company's decision on game-related disputes is final once all investigation steps have been completed.

7. Responsible Gaming

dg999 is firmly committed to responsible gaming. We provide a range of tools to help you stay in control of your gambling activity:

• Deposit limits: set daily, weekly, or monthly caps on the amount you can deposit to your dg999 account.
• Session time limits: set a reminder or hard stop after a defined play session to encourage balanced gaming.
• Self-exclusion: temporarily or permanently close your account if you feel gambling is negatively affecting your life. Contact [email protected] to activate self-exclusion immediately.

8. Intellectual Property

All content on the dg999 platform — including but not limited to logos, graphics, text, software, game interfaces, audio, and video — is the exclusive property of dg999 or its licensed content providers and is protected under applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial gaming purposes only. Any reproduction, redistribution, modification, or commercial exploitation of dg999 content without prior written permission is strictly prohibited.

9. Limitation of Liability

To the maximum extent permitted by applicable law, dg999 shall not be liable for: (a) any loss of profits, revenue, data, or goodwill; (b) any indirect, incidental, special, or consequential damages; (c) technical interruptions, server downtime, connectivity failures, or third-party service disruptions that temporarily prevent access to the platform; or (d) the accuracy or completeness of sports odds, scores, or statistical data displayed on the site. dg999 makes no warranty that the platform will be available at all times or that it is free from errors or viruses.

10. Account Closure and Termination

You may close your dg999 account at any time by contacting our support team at [email protected]. Upon closure, any remaining real-money balance (excluding bonus funds that have not met rollover requirements) will be refunded to your registered payment method within a reasonable processing period. dg999 reserves the right to suspend or permanently terminate any account without notice if it determines, in its sole discretion, that these Terms have been breached, that fraudulent activity has occurred, or that continued operation of the account poses a risk to the platform or its users.

11. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with these Terms that cannot be resolved through our internal dispute resolution process shall be subject to the exclusive jurisdiction of the competent courts.

These Terms were written in English. In the event of any inconsistency between a translated version and the English version, the English version shall prevail.

12. Privacy and Data Protection

dg999 collects and processes personal data in accordance with our Privacy Policy, which forms an integral part of these Terms. By accepting these Terms you also consent to the processing of your personal data as described in the Privacy Policy. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or disclosure.

• We may share your data with identity verification providers, payment processors, and fraud-prevention services as necessary to operate the platform safely and legally.
• You have the right to request access to, correction of, or deletion of your personal data held by dg999, subject to legal retention requirements.
• Cookies and tracking technologies are used on the dg999 platform in accordance with our Privacy Policy. You may manage cookie preferences through your browser settings.

13. Severability and Entire Agreement

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect. These Terms, together with our Privacy Policy and any applicable game-specific rules, constitute the entire agreement between you and dg999 with respect to your use of the platform and supersede all prior agreements, understandings, or representations.

14. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact our support team. We are available 24/7 to assist players across Bangladesh.

Email: [email protected] — Please include your account username and a clear description of your query so we can assist you as efficiently as possible. Response times are typically within 24 hours Bangladesh Standard Time (BST, UTC+6).