dg999 Privacy Policy

1. Introduction

dg999 ("we", "us", "our") is committed to protecting the privacy and personal information of all players who use our platform. This Privacy Policy describes in detail the types of information we collect, how that information is used, the circumstances under which it may be shared, and the measures we take to keep it secure. By accessing or using dg999's website and services, you agree to the terms described in this policy.

This policy applies to all users accessing dg999 from Bangladesh, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. If you do not agree with any part of this Privacy Policy, we encourage you to discontinue use of our services and contact us with any questions.

2. Information We Collect

To provide you with a secure and personalised gaming experience, dg999 may collect the following categories of personal information:

• Registration Data: Your full name, date of birth, email address, mobile phone number, and preferred username provided when you create an account.
• Identity Verification Data: Government-issued identification documents (e.g. National ID card, passport) collected to comply with Know Your Customer (KYC) requirements and to confirm that you are aged 21 or above.
• Financial Data: Transaction records including deposit and withdrawal amounts, payment method references (e.g. bKash account number, Nagad number, Rocket number, Upay details, bank account details from Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank), and transaction timestamps.
• Technical Data: IP address, browser type, device type and model, operating system, referring URLs, session duration, and gameplay activity logs. This data is collected automatically to ensure platform security and a smooth user experience.
• Communications Data: Any messages, support tickets, live chat transcripts, or feedback you send to dg999's customer support team. These are retained to improve our service quality and resolve disputes.

3. How We Use Your Information

dg999 uses the personal information we collect strictly for legitimate operational purposes. Specifically, your information may be used to:

• Create and manage your player account, including login authentication and account recovery.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels, and maintain accurate financial records.
• Verify your identity to comply with KYC obligations, prevent underage gambling, and detect fraudulent activity.
• Personalise your gaming experience, including recommending cricket betting markets, BPL fixtures, IPL odds, slot games, and crash game events relevant to your activity history.
• Send you account-related communications such as deposit confirmations, withdrawal notifications, security alerts, and (if you have opted in) promotional offers and bonus announcements.
• Monitor platform usage for security purposes, detect suspicious login attempts, and ensure compliance with our responsible gaming commitments.

4. Cookies and Tracking Technologies

dg999 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse usage patterns. Cookies are small text files stored on your device by your browser. The types of cookies we use include essential session cookies (required for login and navigation), functional cookies (which save your preferences such as language settings), and analytical cookies (which help us understand how players interact with our platform so we can improve it).

Most modern browsers allow you to control or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on dg999, including the ability to log in and manage your account. By continuing to use our platform, you consent to our use of cookies as described in this policy.

5. Information Sharing and Disclosure

dg999 does not sell, rent, or trade your personal information to any third party for commercial purposes. We may, however, share your data in the following strictly limited circumstances:

• Service Providers: Trusted third-party service providers who assist in operating the platform (such as payment processors, KYC verification services, fraud detection providers, and analytics tools) may receive limited access to your data solely to perform their contracted functions. They are bound by strict confidentiality agreements.
• Legal Obligations: We may disclose your personal information if required to do so by applicable law, court order, or regulatory authority, or where we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of dg999, its users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred to the successor entity. You will be notified in advance of any such transfer and of any changes to this Privacy Policy that may result.

Under no circumstances will dg999 sell your personal data to advertising networks, data brokers, or any commercial third party that has no direct role in delivering our services to you.

6. Data Security

dg999 employs industry-standard security measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure server infrastructure with restricted access controls, regular security audits and vulnerability assessments, and two-factor authentication options for player accounts.

While we take every reasonable precaution to secure your data, no internet transmission or electronic storage system is completely infallible. We encourage all players to choose strong, unique passwords, never share their login credentials with others, and contact our support team immediately if they suspect any unauthorised access to their account.

7. Data Retention

dg999 retains your personal information for as long as your account remains active or as required to fulfil the purposes described in this Privacy Policy, including compliance with legal, regulatory, and financial record-keeping obligations. When your data is no longer required, we will securely delete or anonymise it in accordance with applicable standards. If you close your account, we may retain certain records for a period necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your personal data at any time by contacting our support team, subject to our legal retention requirements.

8. Your Rights

As a registered player on dg999, you have the following rights regarding your personal data:

• The right to access the personal data we hold about you and request a copy of it at any time.
• The right to rectification — if your personal data is inaccurate or incomplete, you may request that we correct or update it.
• The right to erasure — you may request deletion of your personal data subject to our legal retention obligations.
• The right to restrict processing — you may ask us to pause the use of your personal data in certain circumstances.
• The right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time, though this will not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact our support team at [email protected]. We aim to respond to all data rights requests within 30 calendar days of receipt.

9. Payment Data and Financial Privacy

All financial transactions on dg999, including deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels, are processed through encrypted, secure payment channels. dg999 does not store full payment card details on its own servers. Where card payments are accepted, card data is handled exclusively by PCI-DSS compliant third-party payment processors.

Your mobile payment account references (such as your bKash or Nagad number) are stored only to the extent necessary to process your transactions and meet our regulatory record-keeping obligations. We do not share these payment references with any party other than the relevant payment processor required to complete your transaction.

10. Third-Party Links

dg999's platform may reference or display content associated with third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While we take care to work with reputable providers, dg999 is not responsible for the privacy practices or content of any third-party provider or external website. We encourage you to review the privacy policies of any third-party service you interact with independently of dg999.

11. Children's Privacy

dg999 is strictly an adults-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a user under the age of 21 has provided personal data to us, we will take immediate steps to delete that information and close the associated account. Parents and guardians are encouraged to monitor their children's online activity and to contact us immediately at [email protected] if they believe a minor has registered on our platform.

12. Changes to This Privacy Policy

dg999 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable law, or the services we offer. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of dg999's services after any changes to this policy are posted constitutes your acceptance of those changes. If you do not agree with the revised policy, you should discontinue use of our services and contact us to arrange deletion of your account data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way dg999 handles your personal data, our support team is available to assist you. We are committed to resolving all privacy-related enquiries promptly and transparently.

Email: [email protected]